Tuesday, July 1, 2008

E-Government in Malaysia: Its implementation so far and citizen's adoption strategies


Start from 1st July 2008, all government agencies will go online and all payments can be made using e-pay facilities in the Klang Valley. However, counter services are still available.


As of 2nd May 2008, a total of 57 agencies had made available online payment for a total of 90 services. These include payment for renewal of competent driving license (CDL) and payment of summonses to the Road Transport Department (JPJ). At the moment, credit card payment for renewal of road tax is now accepted at 83 counters in 72 branches of the JPJ.



The department also accepts payment via e-Services at 111 approved sites for the booking of theory tests, issuance/renewal of learners' licenses, renewal of CDL and settling of traffic summonses. A check on the JPJ website ( http://www.jpj.gov.my/ ) or MYEG Services Bhd ( http://www.myeg.com.my/ ) showed how one can renew their CDL or road tax online with much ease. All one needs to do is enter his details and renewal period of one to five years after clicking on the CDL Renewal Online Link. Motorists who do not want to pay by credit card can maintain a prepaid account with JPJ.


Besides, motorists do not need to wait in a queue to renew road tax. All they need to do is spend two minutes to fill in their details and are given a choice of six-month or a year's renewal. Also, there is a list of about 100 insurance companies available for selection.




4 comments:

Lavinia said...

wow, our goverment become so "high tech" already.
can they handle it properly?
for example the ptptn online registration.
its really pretty "GREAT" for it!!!

Lavinia said...

izzit the network really can handle work while so many services in the same time?
network won't hang?

Lavinia said...

i think there will be more cases happen when those services go through.
for example credit card owner profile been stolen to use for another purposes.

fashionaffaires@gmail.com said...

Dear Manggoesteen,
Since the services are still new, we shall give it a longer period to develop it, then only measure its result.

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